Terms & Conditions

Finance

Lay-by

1. The ownership of the layby items will not pass to the consumer until the total price has been paid and the terms and conditions of the layby agreement have been fulfilled.
2. This contract is subject to an initial 20% deposit.
3. Fortnightly payments must be paid with the first being due 2 weeks after the initial deposit is paid.
4. The layby will be due to be finalised within 3 months of the original deposit unless an agreement has been made between Offe Jewellers and the consumer.
5. Should the consumer fail to make payments when they fall due or meet any other conditions of the layby contract, the contract may be deemed to have been cancelled by the consumer.
6. It is the responsibility of the consumer to inform Offe Jewellers of any change of address or contact details.
7. Layby Cancellation by the Consumer – A consumer may cancel an agreement any time prior to collection of the goods. In such cases Offe Jewellers must refund all payments paid by the consumer, less a cancellation fee of 20% of the price of the item. If the consumers payments do not cover the cancellation fee, Offe Jewellers can recover the outstanding amount as debt.
8. Layby Cancellation by the Retailer – A retailer can only terminate a when a) the supplier is no longer engaged in trade or commerce, or b) the goods are no longer available due to circumstances beyond Offe Jewellers control.
9. Should Offe Jewellers cancel the layby agreement; they may not charge a termination fee.
10. Laybys of more than one item can be separated only if full payment for the item/s handed over to the consumer have been received and the appropriate deposit is still left on the remaining item/s.

Repairs

All care no – responsibility:

We promise to work on your cherished pieces with the care and respect they deserve. Unfortunately, on occasion, things don’t go entirely to plan especially when working with pieces that have been well worn. Ultrasonics can shake out gemstones already at risk of coming out. Polishing can take away the remaining slither of a claw that is already well worn and in need of building up. A stone that is already fractured or chipped may become dislodged by the ultrasonic or become noticeable once cleaned. Resetting & retipping charges apply. Note that loss or damage due to “wear and tear” is not generally claimable against home & contents insurance policies. We cannot provide quotations for the purpose of an insurance claim for any work that has NOT been caused by “accidental damage”.

T's & C's Clean & Inspection voucher: Offer ends 30th Sept 2025

• Usual workshop lead times apply, this service will not be done on the spot. 
• 1x ring per customer - Full emery, polish and ultrasonic. 
• Additional rings - Light polish & ultrasonic only. Up to 5x rings. 
• No invisible set rings included in this offer. 
• Claws and settings will be inspected to ensure the security of diamonds and precious gemstones. A quote will be provided to repair settings in need of maintenance. 
• White gold rings are rhodium plated to enhance their bright white finish. White gold rings will be polished but not re-rhodium plated. They will come back shiny and clean but will be the true colour of the white gold alloy. Polishing will remove any of the rhodium plating still present. 
• Whilst all care is taken not to disturb set gemstones, some processes are used which may dislodge stones that are already susceptible to loss. Stones will be retrieved and can be re-set at clients expense. 

Product

Products shown on this site represent a small part of our range. Availability may vary per store or while stocks last.

Chains may be displayed on images of the product; however they are sold separately unless specified in the product description.

TDW means total diamond weight of diamonds in the applicable product. Carat weights are approximate and may vary slightly.

Created gemstones are grown in strictly controlled laboratory conditions to re-create the brilliance of rare natural gemstones.

9ct gold bonded product is made from a combination of 9ct gold and sterling silver. A thin sheet of 9ct gold metal and a thin sheet of silver metal are fused or bonded together and then rolled so that the gold sheet is on the outside. This combination metal is then used to manufacture 9ct gold bonded product.

Some photography may not be to scale and colours may vary on the screen.

The ticketed price does not imply that the item has been sold at this price, it is Offe Jewellers regular ticketed price for the item when it is not on sale prior to any negotiated discounts. All discounts quoted in-store, in print and on this site are off the ticketed price for that product. Products are likely to have sold below the ticketed price prior to any discount offer because we pride ourselves on always being competitive.