ENDLESS POSSIBLITIES
Our Services
OUR FLAWLESS
Repair Services
Bring back the sparkle and pleasure of wearing your broken or damaged jewellery. With the highest attention to detail, Offe’s master craftsmen offer a full jewellery repair service from meticulously remodelling or restoring your intricate pieces to simple ring re-sizing or re-threading pearl jewellery. No matter how big or small, every piece is treated with care and professionalism. Prolong the life of your precious pieces and ensure your stones are secure. Visit our dedicated customer service team for in-store cleaning and jewellery inspection regularly.
Our skilled watchmaker has been specialising in servicing and repairing watches and clocks for over 40 years. Whether your watch is a contemporary or vintage timepiece, or a mechanical or quartz movement Offe ensures all work and parts are covered by a full guarantee. Standing by our high commitment to quality we only use Seiko brand watch batteries with a 2 Year Warranty. For your convenience batteries and replacement watch bands can usually be fitted in-store while you wait.
MAKE AN APPOINTMENT >- Ring sizing
- Re-joining chains and bracelets
- Soldering on charms
- Replacing or repairing worn and broken clasps
- Replacing lost stones and repairing the settings
- Rhodium plating white gold jewellery
- Pearl re-stranding
Beyond Repair?
In the rare instance that your jewellery is beyond repair, we can recreate your favourite piece for you with our custom remake service.
AFTER SALES SERVICE
Offe Jewellers offers a complimentary annual ultrasonic clean and inspection service for all our custom made jewellery and signature designs. Annual inspections are required to ensure gemstone settings are secure.
FINANCE
At Offe Jewellers, we offer several finance and interest free solutions allowing you to purchase the perfect piece today, paying a minimum deposit upfront and pay the rest off at a later date.
Ask in store about our lay-by and interest free payment plans available to approved applicants.
Our Warranty
We proudly offer a lifetime guarantee on our custom made jewellery and signature designs on workmanship subject to inspections every 6 months.
Lost, damaged or chipped diamonds and stones are not covered under our warranty and if the piece is noticeably bent, damaged or showing signs of improper care upon inspection, we can repair the piece at a cost.
For the very unlikely event of any stones falling out or becoming damaged, personal insurance is highly recommended.
Our ready to wear collections carry a 15 year warranty on manufacture under normal wear, subject to instore inspections every 6 months.
This warranty covers all manufacturing faults, and does not cover damages, wear and tear, oxidisation and broken chains. Lost, damaged, or chipped diamonds and stones are not covered under our this warranty.
Please note, our warranties are void if you take your piece to another jeweller for resizing or repair work. We do not take responsibility for work carried out by other jewellers.
We always recommend the purchase of an independent insurance for your precious jewellery. This will cover anything outside of our warranty and protect you for circumstances out of your control, such as theft.
FIND YOUR RING SIZE
Use our guide to find the right ring size for you or our loved one
JEWELLERY CARE TIPS
Find ways to look after your treasured possession
QUALITY PIECES
Product Sourcing
We source only the most exquisite finished and highest quality raw materials (including diamonds, gemstones, pearls and metals), and we regularly attend local and international buying trade shows to stay up to date on the latest jewellery trends.
We have access to a large network of local and international suppliers, for any special stone or material requests, and we are happy to source anything within your desired budget.
WE BUY
Old Gold
Do you own any unwanted, broken or out of date jewellery that you’re no longer loving? Have you inherited a piece of jewellery from an estate that’s not your taste?
We can buy your unwanted gold and other precious metals such as rings, earrings, bracelets, necklets, pendants, wedding bands and other scrap gold items.
Our expert team will evaluate each piece and give you an assessment to purchase. We will weigh your items and assess them for purity and weight. Pricing is determined on the current market value, metal content, and weight (grams) of your jewellery. We will pay scrap prices for your gold.
The value of the items you sell maybe used towards instore credit or choose an immediate payment option.
QUALITY PIECES
Diamond Brokering
Experience the thrill of selecting your own diamonds and gemstones for a uniquely crafted jewellery piece. For generations Offe’s trusted diamond and gemstone experts have sourced exquisite stones for clients to personally view and hand select. With a long-standing reputation, our in-house experts support you through the specialised process of selecting diamonds and gemstones. Unravelling your vision for your customised piece, discovering the features you love and educating you on what to look for when selecting stones, we work with your budget in mind when presenting stones for your selection
RESEARCH
Insurance
Centrestone Jewellery Insurance is our preferred partner, when it comes to protecting your precious jewellery anytime, and anywhere. We offer our clientele a specialist insurance policy, which covers any item from our store. From the moment you leave us, you can be sure, you have peace of mind with global insurance protection for damage, theft or less from Centrestone Jewellery Insurance. Once you obtain your instant quote, your jewellery can be fully covered within just 60 seconds!
Get an instant quote>- Up to 150% cover to protect from price increases
- Return to your preferred jeweller of choice
- Like for like replacement
- No Excess
- Worldwide cover
- Cover for accidental damage, loss and theft
- Mysterious Disappearance Coverage
- Natural Disaster Coverage
- Theft Coverage
- Loss Coverage
- Damage Coverage
- Dedicated inhouse claims consultant
- Agreed Value Policy
- Satisfaction Guarantee
EXPERT
Valuations
Do you require a valuation of your precious jewellery for insurance replacement, estate valuation or to establish its current value? Utilising an experienced, respected independent valuer with NCJV accreditations, Offe alleviates the stress related to the entire process. We ensure your item will be cleaned and photographed, and you are provided with a comprehensive report on the current replacement cost of your jewellery. As insurance claim specialists, we can also support you with your insurance claim providing professional, knowledgeable support to ensure you are duly compensated for lost, stolen or accidentally damaged jewellery.
Through the National Council of Jewellery Valuers *NCJV) we also have access to a network of other experts for technical advise, resources and information on industry issues. For further information on how we can assist you with your jewellery valuation needs, please get in contact.
